Summary – Issues

Small to medium sized companies face a challenge in the management of digital technology.
Thrive Tribe (the client) provides a range of public health services to local authorities such as weight management, cardiovascular disease prevention and smoking cessation. They commissioned two small service providers to provide local IT support. Their line of business application was provided by two different vendors for different service locations. Having no in-house IT knowledge, they lacked experience and technological insight to effectively manage IT. There was no digital technology strategy in place. Projects didn’t deliver on cost, time and functionality.

Fairway provided a full range of consultancy services to Thrive Tribe. Overseeing many changes and challenges within their business – system analysis and development, transforming IT infrastructure, agile working practices, vendor management and IT strategy.



  • Lack of In-house IT knowledge
  • IT and digital maturity
  • Multiple vendors and support providers
  • Wide-scale application and IT support issues
  • No clear business case for IT
  • Multiple services with different delivery models

Action Taken

  • Workshops with management team and staff to create IT strategy based on business needs
  • Design and implementation of new low-cost infrastructure model
  • Business analysis – line of business application requirements
  • Tender process management to select line of business application vendor for all services
  • Project management of line of business application and new infrastructure implementation
  • Tender process management to select support provider
  • Vendor and support provider management


  • IT strategy and roadmap to ensure alignment with business objectives
  • Reduction of IT support costs and on-going issues
  • Structured application development and implementation
  • Projects delivered on functionality
  • Operational improvements, due to single application and vendor